Upon receiving the complaint, the after-sale service team will work on troubleshooting the issue. They will try to understand the problem reported by the customer and diagnose the root cause.

Our after-sale service team may guide the customer over the phone or through video conferencing to resolve the problem. They can provide step-by-step instructions or remotely access the lighting system to rectify the issue.

Depending on the nature of the issue, the after-sale service team may determine whether the stage lighting equipment needs to be replaced or repaired. They will coordinate with the customer and provide suitable solutions to address the problem.

If replacement parts are required, the after-sale service team will arrange for the procurement and delivery of the necessary spare parts. They will ensure that the logistics are well-coordinated to minimize downtime for the customer.

In the case that the stage lighting equipment is covered by a warranty, the after-sale service team will handle the necessary warranty claims and documentation. However, if the warranty has expired, customers will be responsible for covering the costs associated with spare parts and any other required repair fees.